Our Mission
Our mission is to provide compassionate, volunteer-led welfare support that keeps people safe, reduces harm and connects vulnerable individuals with the help they need, creating a safer and more caring Newcastle for everyone.
We will achieve our mission by providing a consistent, visible and professional volunteer welfare presence within Newcastle city centre during peak periods of vulnerability. Initially operating on Saturday evening from 11am till 4pm, our trained volunteers will proactively patrol key locations, engaging with members of the public, licensed venues, emergency services and partner organisations to identify and support people who may be at risk.
Using a trauma-informed and person-centred approach, volunteers will offer practical assistance including welfare checks, Safe Walks, emotional support, basic and trauma first aid, and help for individuals affected by mental health crises, alcohol or substance misuse, homelessness or other vulnerabilities.
Where appropriate, volunteers will provide immediate reassurance and connect individuals with specialist services through established referral pathways, ensuring people receive ongoing support beyond the initial contact.
We work to reduce harm, support vulnerable people and ensure no one has to face a crisis alone.
What we do
Newcastle’s Welfare Team are here for you.
No matter how heavy things feel, or how lost or alone you may be, you do not have to face it on your own. Whether you need support for yourself or for someone you care about, we will stand beside you and help guide you through the darkest moments.
Your life is precious. Your story matters.
We will always make time to listen, to care, and to be here when you need us most. Tomorrow is worth fighting for.
